There are a number of great customer service software programs out there for eCommerce. In this article, we’ll break down the best of these programs to help you find the one that is a perfect match for your needs.
LogMeIn Rescue
A popular choice among eCommerce owners is LogMeIn Rescue. With this customer service software, you get the ability to remotely monitor your computer screens via the internet. This gives you complete access to all of your customer’s accounts. If they are having trouble logging into their account on the website, for instance, you have the ability to help them while they are still logged out.
You can even access previous chat conversations between customers and your team members. This helps you keep track of all customer concerns in one convenient location. On top of that, it is also very affordable- costing only $9 per user per month!
Pure Chat
Another great program is Pure Chat. With this software, you get a customizable chat interface with a wide range of features to help your customer service staff provide top-notch service.
There are also tons of pre-built integrations for popular eCommerce platforms like WooCommerce and Shopify. This gives you the ability to set up live chatting on your websites using only one platform. This reduces the amount of training needed for staff members and makes it much simpler to keep track of all customer service interactions across all platforms at once.
It should also be noted that Pure Chat offers unlimited message history storage for all chats. This means you can keep all of your customer service chats on record and available to access at a later date.
Whether you want a straightforward application for a few users or a powerful application with a lot of customization options, Pure Chat is an excellent choice for eCommerce companies.
Pure Chat Pricing: $19 / user / month (unlimited messages)
Monitoring Software
Monitoring software is very similar to customer service software except it is specifically focused on security and backup measures. Monitoring software checks the safety of your online store and its corresponding website. This is something you want to do to make sure your site doesn’t get hacked and that your data is safe and secure.
By using monitoring software, you can have a dedicated team that keeps track of any potential problems with the security or performance of your eCommerce store. You can also integrate this software with any third-party tools, as well as popular eCommerce platforms, to ensure you have as much visibility as possible into how your store is doing at all times- helping you take proactive measures before something goes wrong.
KeyCDN
KeyCDN is a popular monitoring tool from Germany. The founder started the company after realizing the need for a better solution for website content delivery. His original company focused on helping users serve photos, videos, and other media files across their websites. However, this eventually evolved into an all-inclusive monitoring software contained within a single product line.
With many different security features and integrations alongside a smart approach to your online store’s content delivery network, KeyCDN gives you a comprehensive solution for all of your eCommerce website concerns.
KeyCDN Pricing: Free trial available. Managed plans start at $40 per month.
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AWS CloudWatch
Another option is to use Amazon’s CloudWatch, which is part of the larger set of services provided through their AWS platform. This is a more simple solution for monitoring your website and its traffic. It also makes it easy to integrate with other AWS services like ElasticSearch and S3, giving you a lot of flexibility when setting up your project plan and monitoring needs.
There are three different tiers of service available through CloudWatch: Free, Basic (Monitoring for 1 minute), and Advanced (Real-time reporting).
The Takeaway
There are a lot of different eCommerce platforms and website solutions available in 2019. Some of them focus on helping online stores sell more products while others emphasize improved customer service and improved website security. Before making a decision about which platform best suits your needs, it is highly recommended you do at least some research to see what options are available to you.
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